Refund policy

AMIR Return & Refund Policy

Overview All AMIR products are fulfilled through print-on-demand or dropshipping partners. Because items are made or sourced specifically per order, please review the terms below carefully.

Print-on-Demand Items (Hoodies, T-Shirts, Coats, Shorts — via Tapstitch)

  • Returns/refunds accepted within 30 days of delivery for: defects, damage, wrong item, or lost packages. Extended claims up to 180 days may be considered for documented manufacturing defects — contact us with photo evidence and your order number.
  • Submit claims within 7 days of delivery for fastest resolution
  • Not eligible: change of mind, wrong size ordered, worn/washed/altered items
  • Customers are responsible for return shipping costs
  • Cancellations only accepted before production begins

General/Dropship Items (via Dropshipman)

  • Returns/refunds accepted within 30 days of delivery for: damaged, incorrect, or lost items
  • Submit claims within 7 business days of delivery with photo/video proof
  • Physical returns are not required — no need to ship items back. If you prefer to return a physical item, please contact us first at charleneamirstore@gmail.com for instructions. Unauthorized returns cannot be accepted or refunded.
  • Lost packages: claim within 30 days of confirmed loss with tracking proof
  • Orders not delivered within 30 days are eligible for a full refund
  • Cancellations accepted before shipment only

Delivery Disputes If your order is marked as delivered but not received, please contact your local carrier first to report the issue. If unresolved, contact us with proof and we'll investigate.

Not Covered by Either Supplier AMIR is not responsible for issues caused by: incorrect or incomplete shipping address provided by the customer, refused delivery, PO Box or remote area delivery failures, or delays caused by customs, weather, natural disasters, epidemics, or other force majeure events.

How to Request a Refund Email charleneamirstore@gmail.com with your order number, photos/videos of the issue, and a brief description. We respond within 7 business days.

Refunds are issued to the original payment method. Processing times vary by provider.